Shipping and Return Policy

J ND K International

Thanks for shopping at J ND K International.    If you are not entirely satisfied with your purchase, we’re here to help.

 

SHIPPING:

– JNDK International is very aware of our carbon footprint on the planet – therefore, we are proud to display that we ReUse Boxes and material wherever possible for shipping

Recycled Box

Thanks to FreeDigitalPhotos.net  for the Recycled Box PicturePhoto by posterize. Published on 04 August 2011
Stock photo – Image ID: 10052456

J ND K Products –  J ‘ND K International is proud to offer Flat Rate Shipping of $11 on all of our ‘J ND K’ Products within Canada and the United States – regardless of the size and weight of your order!  The items in the ‘Buy and Give Back’ category can be combined with the J ND K products and still qualify for the $11 flat rate shipping.

For Medicine Hat, AB & Area Residents we offer Local Delivery on all J ND K & Buy and Give Back products.  Our local delivery customers also receive a $5 off coupon for their next order.  Please let us know if you would like to have your order shipped instead, as we will be delivering the local orders unless otherwise stated.  Delivery will be made within 2 days of your order.

For Shipping to all Other Countries – please Contact Us for the rates.  Please be aware that the products in the ‘J ND K product’ category and the ‘Buy and Give Back’ section are shipped from Canada – therefore, customs/duty charges and taxes may apply for orders of these products which are being shipped to countries outside of Canada.   J ND K International is not liable or responsible for these charges.  Please be aware of this when ordering from the ‘J ND K’ and ‘Buy and Give Back’ categories.

All products are shipped within 2 days of ordering and are sent through Standard (ground mail) Postal Service

 

World Artisan Products –  We like to make things simple, so we offer a flat rate of $15 for products in our World Artisan Category to be shipped anywhere in Canada or the United States.  Please contact us for all other International Shipping Rates.  Due to J ND K International being a small company, we store and ship our World Artisan products in the United States.  Therefore customs/duty charges and taxes may apply for orders of the World Artisan products that are shipped to countries other than the United States.  J ND K International is not liable or responsible for these charges.  Please be aware of this when ordering the World Artisan Products.  The World Artisan Products are not eligible to be combined with the $11 flat rate shipping charge of the other products, as they are shipped from different locations, and a separate $15 shipping charge will apply to these items.

 

Buy and Give Back   –   Items purchased from the ‘Buy and Give Back’ category are charged the flat rate of $11 to ship within Canada and the United States and can be combined with items in the ‘J ND K’ product category and still qualify for the flat rate shipping.

These items are shipped from Canada,  therefore customs/duty charges and taxes may apply for orders of these products which are being shipped to countries outside of Canada.  J ND K International is not liable or responsible for these charges.  Please be aware of this when ordering from the ‘Buy and Give Back’ categories.

50% of the proceeds of the sale of items in the ‘Buy and Give Back’ category goes into a fund for local charities (50% of the proceeds excludes the shipping charges)

 

RETURNS:  

You have 14 days to return an item from the date you received it.                                                                                      To be eligible for a return, your item must be unused and in the same condition that you received it.  Your item must be in the original packaging.                                              Your item needs to have the receipt or proof of purchase.

**All items from the ‘Buy and Give Back’ Section are Final Sales – There will be no returns of these items accepted.

 

 

  REFUNDS:

Once we receive your item, we will inspect it and notify you that we have received your returned  item. We will immediately notify you on the status of your refund after inspecting the item.    If your return is approved, we will initiate a refund to your credit card (or original method of payment).  You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

RETURN SHIPPING:

 You will be responsible for paying for your own shipping costs for returning your item.                                       Shipping costs  are non-­refundable. 

 

CONTACT US: 

If you have any other questions about shipping or returns, please Contact Us